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This work is licensed under a Creative Commons Attribution 4. The range of functions and the expectations of the users of flooring systems indicate that apart from purely construction-related i. Therefore, they constitute interesting research material not only for specialists in the building sector, but also for economists. The aim of this article is to present the results of a survey of the determinants of selection of flooring systems, the popularity of the specific systems on the Polish market, as well as to present the customer needs map as a universal tool in the customer service process on the example of flooring systems.
The paper was prepared on the basis of the available literature, as well as the quantitative research carried out in the period from September to February The research results indicate that the influential factors taken into consideration in the process of selection of a given flooring system are construction parameters, the speed of assembly and the final cost.
In Poland, monolithic and multi-rib beam-and-block Teriva-type flooring systems prevail. Based on the factors and criteria set out in the survey, a special map of customer needs relevant for the process of selection of a flooring system has been created.
Among other purposes, the map is supposed to enable more profound relation with customers, individualization, streamlining and unification of the customer service process, as well as better understanding of their needs.
If you continue without changing these settings, you consent to this Read more. The market of flooring systems in Poland Received February 19, ;. ResearcherID : E Respondent profile Fig. Technical-economic criteria considered by the respondents when making decisions concerning the selection of a particular flooring system Fig.
Technical parameters instrumental to the selection of a given flooring system Fig. Popularity of monolithic floors Fig. Popularity of multi-rib Teriva-type floors Fig.
Customer needs map on the example of floor systems. Derkowski, W. Stropy betonowe. Czarnecki, L. Kotler, P. Levitt, T. The Marketing Mode. New York: Mc Graw-Hill. Lodish, L. Warszawa:Wolters Kluwer Business. Macko, M. Harvard Business Review Polska, 10 Michalak, H. Stropy, in L. Warszawa: Arkady. Mirski, J. Warszawa: Wydawnictwa Szkolne i Pedagogiczne. Pabian, A. Budowlany proces inwestycyjny w koncepcji sustainability. Piasecki, M. Pyrak, S. Panas Ed.
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Assembly of building structures. Principles of assembly of individual structural elements. Methods of assembly of building facilities. Criteria for selection of assembly machines. Technology and organization of finishing work. Partition walls.
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